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Community Feedback: New Forum Software Is Live!

1886 Views 5 Replies 3 Participants Last post by  MiniAdmin
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc.regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Support
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I will be here today as we begin to unpack from the move to this new software update. You may have a lot of questions or comments, or may need help orienting yourself to some of the things that look different around here. I hope I can help you feel comfortable navigating around.

My name is Gerrit, and I have been helping people figure out this software for the past year. Orienteering through new environments has always been in my life, from the different countries, states, and cities I’ve moved between throughout my life. Orienting yourself to new software usually takes time and I’ve found that having someone there along the way can help y’all get your bearings. While we all work through the new layout, it is all of these skills that I hope to bring here to you now.

Orienteering is never an easy skill, but with me as your guide through the site I hope that we can explore this brave new look for the site together. I won’t always have an immediate answer to your question, but I will work to find you the most accurate information together.

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Please don't be afraid to explore and test out things to see how they work on the site. You can also see our FAQs here!

Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!

You can easily share your fave or latest videos just by adding the URL directly into the text editor!

Gif links from sites like will display automatically just by adding the gif URL directly in the text editor. Try it while you’re looking around the site!

I am also a huge fan of the dark mode for the community, it’s much easier on the eyes. What is your favorite feature?

I will be here to answer questions and to help you navigate, as needed.

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Liking this new look especially the personalized feed and mobile experience!
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It's way easier to find things than the previous format. Thanks guys!
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The site will be transitioning from the dedicated support team (who works primarily with helping members transition to the new platform) over to our regular tech support team. Although this means it may take us a bit longer to respond to your questions, we will continue to be here for you and the community.

- Community Management Team
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